Monday, April 12, 2010

Great quote from Twitter CEO

“User experience is everything. It always has been, but it’s still undervalued and under-invested in. If you don’t know user-centered design, study it. Hire people who know it. Obsess over it. Live and breathe it. Get your whole company on board.” – Evan Williams

This quote, from Twitter CEO Evan Williams, is from Evan’s article “Ten Rules for Web Startups”

How much error message is important?

In our day to day life we visit lot of website and come accross wide variety of error message.One simple example I will try to explain how the error message impact the customer. When the cutomer make a payment on the ecommerce website using the some time error message prompt

" Your credit card is invalid." or "Provide the correct data."

How does it sound? The customer will get irrirated and most probably will leave the website. But at the same time if the error message prompt like this-

"Sorry, at this time we are unable to process your request."

Both message has same meaning approx but will have different impact on customer. The customer will be satisfied.